Customer Service Advisor
Location: London
Salary: £24,500
Shifts: Monday to Friday 8am till 10pm - Saturday 8am till 5pm
My client based in London are seeking a Customer Service Advisor to join their friendly team. To apply for this role it requires you to have excellent interpersonal skills, and the ability to respond to consumers and parents in an empathetic, caring and friendly manner.
Daily Duties
As a Customer Service Advisor, you will be responsible for delivering excellent customer care and support to Ferrero consumers across all contact channels. You will be the first point of contact for Ferrero's consumers, and handle their queries for the entire range of Ferrero products. You will ensure that the Ferrero consumers receive the quality of care expected, while following the Ferrero procedures and quality processes. You will handle queries and consumer complaints in relation to these products and their consumption, as well as liaise daily with the Ferrero teams with regards to order management.
Knowledge and Experience:
- Ability to communicate effectively and empathically with a wide range of consumers and members of the public
- Excellent written and verbal skills
- Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
- A problem solving attitude, with the ability to both follow established processes and to adapt your style of communication to every particular need.
- Customer care experience, preferably within the food industry sector
- IT skills: ability to use Google suite and Microsoft office, strong typing skills. CRM Knowledge such as Salesforce will be a plus
- Flexible to work shifts
- Self-motivated and a team player
- To have fun at work!