Join a dynamic and innovative Internet-based company specializing in real-time services and web application management systems. We are seeking a highly skilled and experienced professional to take on the role of IT Support Engineer. As a key member of our technical team, you will play a crucial role in delivering exceptional IT services and driving system improvements to support our real-time bidding and web-based auction management solutions.
Responsibilities:
- Collaborate with the Head of IT to ensure the delivery of a first-class service, supporting the company's mission and goals.
- Apply your technical expertise across a diverse range of tasks, encompassing support, maintenance, design, development, and analysis of the entire infrastructure system, including Azure, LANs, WANs, internet, security, and wireless implementations.
- Utilize your in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems, to make informed recommendations for system enhancements and upgrades.
- Demonstrate a logical and methodical approach to troubleshooting, proactively identifying and resolving issues to maintain system stability and performance.
- Contribute to the development, implementation, and enforcement of IT policies, ensuring adherence to company security standards and procedures.
- Manage and troubleshoot Microsoft Azure Cloud services.
- Manage and monitor Azure cloud environments, ensuring optimal performance and security
- Deploy and configure virtual machines, storage, and networking components in Azure.
- Implement and optimize Azure resources for scalability and efficiency.
- Monitor and service systems continuously, managing information systems' capacity both on-premise and in the cloud.
- Drive process automation initiatives to streamline day-to-day activities and improve overall operational efficiency.
- Ensure all services operate within agreed business service level agreements, regularly reporting system performance to management, and addressing resource and service issues.
- Handle escalation procedures for important and urgent issues that may impact IT service availability to internal and external customers.
- Actively participate in the development and implementation of IT Disaster Recovery and Business Continuity Plans.
- Maintain effective communication channels with business stakeholders, providing timely updates on service and project developments.
- Provide out-of-hours support for critical production systems as required.
Required Skills and Qualifications:
- Demonstrated experience in 2nd or 3rd level Infrastructure and support roles.
- Proven ability to deliver IT systems within a dynamic and fast-moving business environment.
- Hands-on experience with task automation, process optimization, and deployments.
- Prior experience supporting business applications in a corporate setting.
- Involvement in IT project participation and successful delivery.
- Proficiency in Active Directory, DNS, DHCP, and Group Policy.
- Strong expertise in Windows Operating Systems and Desktop hardware.
- Expertise in Azure.
- Familiarity with Windows Server Architecture, including clustered and highly available environments.
- Competence in Office 365 tenant setup and administration.
- Excellent networking capabilities, encompassing TCP/IP, DNS, routing, firewalls, and switching.
- Familiarity with monitoring tools for proactive system management.
- Knowledge of backup and restore methodologies, as well as Disaster Recovery best practices.
- Familiarity with VoIP technologies.
- Experience with SQL Server is highly desirable.
- Azure experience required, certifications are a plus.
Join our team and be part of an organization that embraces innovation, collaboration, and continuous improvement. As an IT Support Engineer, you will play a crucial role in supporting our cutting-edge services and contributing to the growth and success of our business. We offer a stimulating work environment, competitive compensation, and opportunities for professional development and advancement. Our office is located in close proximity to a major train station, providing easy commuting options for our team members.