Clinical Administrator & Governance Team Lead
Salary: £26,604 - £31,017 (depending on experience)
Hours: 37.5 per week
Location: Northampton, Northamptonshire
A bit about us
We are St Andrew's, a mental health Charity which inspires Hope. We work together with a number of organisations to transform the lives of people with complex mental health needs. We provide specialist mental healthcare and deliver a range of inpatient and community mental healthcare services, education and research that helps to improve lives.
Our vision for the future is a society in which everyone living with mental health need is heard, valued and has hope for their future.
Come join us. Let's transform lives together.
The Role and Person
Based at 80 Billing Road on our Northampton site, you will manage the clinical administration processed within the division ensuring high quality and responsive service to clinical leads. Support the implementation of innovative processes and procedures to improve patients, families, carer's outcomes and experiences.
Key Responsibilities:
- Manage and deploy administration resources effectively. Monitoring and improving the efficiency and quality of the services (practice, procedures and systems) provided.
- Lead on continuous improvement for the administration function, identify and resolve any obstacles which hinder the day to day ability of the business administration team to deliver.
- Communicating and working collaboratively with stakeholders within the division and across the Charity, building positive working relationships, utilising expertise to deliver high standards of service.
- Management and development of Clinical admin team (approx. 10) including; absence and performance management, supervision and development.
- Manage divisional governance, support divisional assurance taking responsibility for allocated Points of Assurance, raising issues through governance structures and minutes of governance meetings.
- Collate and distribute outcomes and performance data to support continuous improvement of patient care.
- Ensure that governance documentation (QIPR presentation, QiP, Risk Register, Datix logs, complaints etc. ) are up to date and available
This is a varied role in a busy environment, with changing timescales to which you must react. You will be expected to be flexible, work both as part of a team and independently, and possess a high degree of organisational skills.
Our patients and your colleagues will expect you to live the St Andrew's CARE values of Compassion, Accountability, Respect and Excellence every single day.
Rewards
We offer an excellent benefits package including: pension; sickness policy on par with the NHS; access to the Blue Light Card and Health Service discount schemes; 35 days annual leave (including bank holidays), increasing to 41 after 10 years' service; life cover; our newly launched Electric Car scheme; Cycle to Work scheme; healthcare cash plan; free parking; paid DBS application; access to free vocational qualifications; and access to on-site facilities such as a gym and swimming pool and cafés, all set within beautiful grounds.