Customer Support Executive (BMW, MINI)
You don't need automotive experience to deliver exceptional customer experiences at the William Morgan Group, just plenty of personality and a true passion for our Cars.
Working at for the William Morgan Group feels different to other careers - in or outside the automotive world. There's the passion our team have for the Group's world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction that comes from making every customer interaction memorable. And a sense of excitement about the future and what it holds. This is where to follow a career with the most forward-looking brands in automotive.
Your duties will include:
- To deliver an exciting and exceptional customer sales experience throughout.
- To engage actively with each customer interaction in order to nurture interest in the company's products and services.
- To deliver exceptional service in implementing the company's Customer Follow-Up and Prospecting systems, in order to create appointments leading to additional sales opportunities for repeat or new business.
- To ensure the timely and effective follow up of enquires and leads provided as part of the company's prospecting activities.
- To develop your skills and product knowledge through active engagement with training, and to build real empathy with the brand.
- To communicate effectively with the Sales and Retail Managers, and the Sales Teams.
- To answer incoming customer calls within 6 seconds and deal directly with their enquiry or transfer to another department or staff member as appropriate, creating a callback request if that person is unavailable.
- Call back any missed/abandoned incoming customer calls as soon as possible.
- Complete the prescribed minimum required outbound calls a day (volume dependent on your daily hours).
Your profile:
As a Customer Support Executive, you will have proven experience in customer service and/or sales in order to meet customer expectations and anticipate their needs with a sense of urgency.
You will be someone who is driven by achieving targets, like to use your own initiative to deliver outstanding service to the customer, and have excellent phone, organisational and preparation skills, coupled with a genuine passion for attention to detail. Ability and willingness to make outbound prospecting calls in order to build customer relationships and create repeat business.
Able to multi-task and switch quickly between tasks, and a willingness to learn and develop, and keep up-to-date with complex/technical/product information.
Working Hours:
There are four roles available which range from an average of 19 to 28 hours per week - they are across 3 to 4 days per week and will involve at least one day at the weekend:
Role 1 - Mon & Tue 10am - 6pm & Sun 11am - 4pm
Role 2 - Mon, Tue, Wed 8am - 1pm & Sat 11am - 4pm
Role 3 - Thu, Fri & Sat 1pm - 6pm
Role 4 - Mon & Tue 8:30am - 6:00pm, Wed 8am - 1pm and alternate Saturdays 8am - 5pm
Why Wollaston?
Wollaston, part of the William Morgan Group, is passionate about continuing to build an environment where everyone feels valued, appreciated, and able to reach their full potential. Our benefits package is designed to do just that.
Join us in our mission is to deliver outstanding automotive services and you could benefit from realistic earnings of £32,665pa OTE FTE (pro-rated for part time hours), your birthday off, 30 days' holiday inclusive of bank holidays, rising to 32 with service, 1,000s of retailer discounts with Torque, our engagement hub, paid time off to volunteer, life insurance, a cycle to work scheme and much more.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.