Our client is seeking an experienced Estate Manager to oversee a luxury, high end residential block based in Nine Elms SW8. We are looking for a confident, forward thinking leader who can oversee the on-site team and build strong rapport with the clients.
Hours: Monday to Friday 09:00 to 17:30. Flexibility is required and there may be a requirement to attend evening meetings
Salary: £70,000 to £80,000 depending on experience
Reporting to: Associate Director
Duties:
- Daily, documented inspections of the internal and external common areas.
- Management of an Estate Team - likely to consist of an Assistant Development Manager, Administrative Support, a team of Concierge, handymen, yardmen, cleaners and decorators.
- Ensure smooth and correct operations within the Estate Team and from all sub-teams, ensuring that all procedures are being adhered to with accuracy.
- Working closely with members of Senior Management Team in monitoring all estate service contracts and regular routine contractors, ensuring that they offer best value, are of high quality and meet the needs of both RMG and the client.
- Design, implement and champion procedures for training and development, in conjunction with the Associate Director and the Operations Director.
- Deal with correspondence and contact in accordance with the clients Customer Service Charter, ensuring that all others do too.
- Promptly escalate or forward matters that require the attention of other parties- e.g. client approval for alteration requests, requests to sublet, etc.
- Liaise positively and proactively with leaseholders, residents, formal and informal Resident Associations and RMCs / RTM Companies.
- Monitor, review and manage service charge expenditure, reviewing alongside a service charge estimate (budget) with which there must be a developed understanding.
- Progress all repair and maintenance needs noted during regular inspections, ensuring prioritisation as necessary, and ensuring that updates are proactively issued to those affected by the issue, and to those reporting the issue.
- Recognise and proactively tackle any and all health and safety risk(s), involving the Associate Director as necessary. Recognise serious risks requiring urgent attention, escalating and actioning accordingly.
- Log, progress and monitor insurance claims, with the assistance of the Estate Team, ensuring regular communication with affected residents and contractors, and ensuring prompt and proper settlement.
Necessary Attributes:
- Experience of multi-purpose / residential property management.
- Experience in customer service.
- Evidence of continued professional development.
- Experience of managing a team
- Developed technical knowledge of estate and property related facilities, including mechanical and electrical services and building structures.
- Articulate and personable, with commercial acumen and the ability to challenge.
- A confident and effective communicator, with advanced verbal skills and with outstanding written ability.
- The ability to build strong client and customer relations.
- An effective manager of complaints, able to prevent escalation and to satisfy all.
Qualifications:
- A degree or masters in a relatable field.
- Experience of working with a reputable, market leading developer.
- Member of a related association - IRPM, RICS, BIFM.
- IOSH or NEBOSH qualified