Hybrid/Remote Customer Service Assistant - French Speaking!
Our fantastic client in Ross-on-Wye is entering a period of significant growth and are now looking for an enthusiastic Customer Service Assistant to join their supportive and friendly team for a 14-month contract, to cover maternity, ideally starting on Friday 1st November, running all the way through until January 2026.
In order to be considered for this role, you will need to be able to speak and write French at a fluent level and have previous customer service experience.
This is a great opportunity to get your foot in the door of a nationally recognised company that offer great career routes and internal promotion is encouraged. They also have a wide range of staff perks including on-site gym facilities, birthday day off, company discounts, and hybrid/remote work options following training.
PLEASE NOTE: Whilst you may choose to work hybrid or remotely if you wish, you will be required to commute to Ross-on-Wye x5 days per week for the entire training period, therefore it will be beneficial for the individual to be within a reasonable commute. You must also be able to pass a full DBS check provided by the company.
Responsibilities
- Undertake all administration to support travel group bookings including providing quotes, sending paperwork (itineraries etc).
- Manage allocation of beds/rooms for staff when on overseas assignments.
- Setting up and booking itineraries for visits.
- Booking airport transfers and coaches alongside Transport/Operations Teams.
- Handling telephone calls, correspondence and all associated admin.
- Maintaining accurate and up-to-date records.
- Managing invoicing and ensuring collection of payments in a timely manner.
- Support BDMs with identifying and seeking repeat business where appropriate.
- Develop an in-depth knowledge of activity destinations across the UK and abroad, visiting if necessary.
Requirements
- Must be able to commute to Ross on Wye x5 days per week for initial training.
- Fluent in written and spoken French.
- Previous customer service experience.
- Reliable, team player.
- Able to pass a DBS check (provided by the company).
Hours: Monday - Friday: 8:30 - 5pm / 9am - 5:30pm, hybrid/remote options available following training.
Salary: Up to £24,921 per year plus up to £1,500 in added bonuses (Up to £26,421 in total).