As a Temporary Customer Service Advisor you will be resolving customer queries via multi-channels at the first stage with the aim to resolve these where possible.
Client Details
Our client is a well-established business within the not-for-profit space and they are looking for a Temporary Customer Service Advisor on a 12 month FTC basis in their Bolton office.
This role will be a fully office based position.
Description
As a Temporary Customer Service Advisor you will be:
- Resolve customer queries to excellent standards via multi-channels.
- Handle complaints including handling first stage escalations, income enquiries and complex repairs enquiries.
- Achieve individual / team performance indicators.
- Actively contribute to the development of the service including supporting service improvement action plans, bench-marking and process reviews.
- Support customer service projects such as coordinating surveys and outbound consultation.
- Provide general administrative functions and other duties as required.
Profile
To be successful in this role:
- Can commit to a 12 month FTC
- 1 year experience within a customer service/contact centre role
- A strong commitment to providing excellent customer service.
- Good communication skills, both written and oral.
- Proficiency in using customer relationship management (CRM) systems.
- Ability to work well in a team and independently.
Job Offer
In return, our client can offer:
- 12 month fixed term contract with the possibility of going perm
- Career development opportunities
- Free on-site-parking
- Competitive salary
- Many more benefits