We're on the lookout for a proactive and friendly Customer Service Administrator to join our clients team, stepping in for the current employee who's retiring after two decades of dedicated service. This role is perfect for someone who loves a mix of admin tasks and customer interaction. You'll be a key player in ensuring clients-from care homes to community centers-get the best service possible.
What's in It for You?
Working Days: Enjoy a long weekend vibe with Wednesdays off! You'll be in the office Monday, Tuesday, Thursday, and Friday.
Hours: 9:00 AM - 5:00 PM, giving you evenings to yourself.
Location: Convenient on-site work with free parking available.
Holiday: 25 days of holiday (pro-rata) plus bank holidays to relax and recharge.
Salary: £12.50 per hour, totaling approximately £22,000 annually for 32 hours per week.
Experience: Bring your 4-5 years of customer service/admin experience to a role where you can really make an impact.
What You'll Be Doing:
Handling orders and purchase orders with ease.
Keeping everything organized by logging and managing tickets for customer inquiries.
Managing deliveries and coordinating with DPD for smooth operations.
Taking care of incoming and outgoing post.
Responding to customer inquiries through our website and email-making sure everyone feels valued.
Partnering closely with our sales team, especially Paul, to keep things running smoothly.
Communicating with manufacturers to get the best prices and solve any issues.
Ensuring our older clientele feel heard and respected, delivering top-notch customer service every time.
Diving into admin tasks like managing Excel sheets (don't worry, no advanced formulas needed!) and handling PDFs.
Why You'll Love Working Here:
Low-Stress Environment: We believe in a steady workflow-no pressure to take work home, just a balanced approach to getting the job done.
Great Team Culture: Join a team that values camaraderie. We love celebrating with lunches, BBQs, and festive events like our Christmas party.
Collaborative Environment: You'll be working closely with Paul from sales, so building a good rapport is key.
Smooth Onboarding: Spend your first month with Michael for a thorough handover, setting you up for success.
Are We a Good Match?
If you're a seasoned admin with a customer-first mindset, we want to hear from you.
If you're comfortable working with an older clientele and value traditional, thoughtful service, this role is for you.
If you thrive in a friendly, low-stress environment and have intermediate Excel skills, you'll fit right in.
Ready to Apply?
We can't wait to hear from you!
Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.