Are you a 3rd Line Support Engineer looking for a new role with a growing dynamic company? If so we are looking for a 3rd Line IT Support Engineer with skills consisting of Office 365, Azure, Windows Server and networking.
This is a varied role with a MSP that will enable you to have exposure and gain experience with a wide range of technologies and be hands-on with client projects. You are also required to travel to client sites occasionally using your own vehicle.
Benefits of Working with Us:
- Job type - Permanent
- Salary up to £40,000 per year, 08:30 - 17:00 Mon - Fri; 37.5 Hours
- Car Allowance
- 20 days holiday increasing to a maximum of 25 days + public holidays
- Pension plan (Nest 3% employer, 5% employee)
- Company mobile phone
- Company laptop
Role and Responsibilities:
- Providing technical support to our clients both onsite and remote
- Scope, plan and install new hardware and software
- Assist the Account Director, providing technical input for client meetings - face to face, VC and telephone
- Research and seek solutions to problems and document findings in a timely and effective manner
- Identify new opportunities for additional work and projects as a result of customer contact
Principal Accountabilities:
- Ensure timely delivery of client projects with a focus on quality and customer satisfaction
- Facilitate trouble-free project implementations, garnering positive feedback from clients
- Maintain responsiveness and efficiency in dealing with customer inquiries through the Help Desk
- Manage projects from inception to completion, ensuring technical standards are upheld
- Create comprehensive project documentation for both customer needs and internal records
Essential Skills:
- Exceptional communication skills, both written and verbal, with a strong customer focus
- Proficiency in Microsoft 365, Azure, and Intune
- Knowledge of Windows Server, including Hyper-V, and VMware vSphere
- Experience with server and storage hardware configuration, including Fujitsu and HP
- Familiarity with WatchGuard firewalls, Office 365 applications, and anti-virus software
- Competence in backup software such as Veeam, MSP360, and Wasabi
- Microsoft and manufacturer certifications are highly desirable
Personal Attributes:
- Positive attitude with a proactive approach to problem-solving
- Self-starter with the ability to work independently or as a technical lead within a team
- Professional presentation and excellent time management skills
- Demonstrated leadership abilities and a collaborative mindset
- Commercial awareness and a strong focus on client satisfaction
- Ability to build and maintain rapport with clients
How to Apply
If you are a motivated IT professional looking to take the next step in your career, we want to hear from you! Join our team and become part of a company that values innovation, collaboration, and employee growth. Apply now to unleash your potential and embark on an exciting journey with us!