About the job
We are looking for a pro-active and dedicated individual to join to join the Customer Success team as a Subissions Growth Manager and drive forward the programme of Submissions growth and retention across the business.
You will be responsible for a team of Submissions Onboarders and Development Representatives, and will work closely with Sales, Marketing, Customer Success and Product to help execute our submissions strategy and hit our growth targets.
Main duties and responsibilities:
- Achieve submissions KPIs for every single Chambers guide and overall aggregate yearly targets.
- Manage team of Submissions Development Representatives and Submissions Onboarders to drive new submissions and submissions retention year on year.
- The Submissions Growth Manager will help build and execute programmes to ensure firms resubmit the following year and 'cross-submit' to other Guides.
- Help to build out a superior customer journey for all submitting firms, making it easy for firms to submit.
- Coordinate all submission deadline dates with marketing and research to ensure consistency.
- Build, track and manage all key metrics relating to submissions, working with the data teams on visualisation and analytics**.**
Skills and qualifications:
- Client facing experience (Sales or Customer Success) a must
- Knowledge of the legal sector and ranking submissions process
- Impressive communication and interpersonal skills, both in person and remote
- Excellent stakeholder management skills
- Capable of working independently and at pace
Person specification:
- A natural people person who enjoys helping others
- Highly organised and able to manage multiple projects concurrently
- High level of accuracy and an eye for detail
- Strong communication skills (listening, written, verbal), both external and internal and at all levels of seniority
Benefits
- Healthcare Plan
- Pension Scheme
- EAP
- 25 days annual leave, in addition to bank holidays
- Office Closure Between Christmas and New Year, so there is no need to book time off for 27th - 31st December.
- Enjoy your Birthday off with our Birthday Leave Policy
- Flexible Working
- Cycle to work scheme
- Gym membership discount
- Employee Recognition scheme and yearly salary review
About us:
Chambers and Partners is the world's leading legal rankings and insights intelligence company.
For over 30 years, Chambers has differentiated the very best legal talent by identifying and ranking law firms and lawyers globally.
The Chambers' research methodology is unrivalled in accuracy, depth and quality, delivering indispensable data insights based on rankings that truly reflect ability and talent.
Over the past 12 months, Chambers has embarked on a business transformation project, with the goal of building on its reputation as the gold standard in legal rankings and directories to develop a world class range of digital products and data analytics services.
OurPurpose is to differentiate the best legal talent for when it really matters. OurMissionis to independently research the global legal market, to champion exceptional talent and deliver indispensable insights. And ourVisionis a world where important legal matters are always addressed with the best intelligence and professional expertise, wherever it exists.
We continue to invest and innovate to deliver data-led platforms, enabling law firms to provide the right services and in-house counsel to partner with the right firms.
Equal Opportunity Statement
We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change.