Our client is an established organisation and they are looking for an experienced Customer Service Administrator to join their team based in Leeds, LS15. Working within a medical setting, you will be able to multi task - you will be speaking to patients via the telephone, email and Facebook, no face to face interaction. There is a monthly bonus of around 10% of your salary if team targets are met.
This is a fully office-based role.
The successful candidate will be the first point of contact for patients, so must be a dynamic people person with excellent customer service skills.
The role:
- Managing booking queries, both online and over the phone.
- Managing waiting times and escalating where appropriate.
- Making onward referrals where required.
- Responding to enquiries over email, social media, live chat and telephone.
- Ensuring excellent customer satisfaction.
- Recording customer details on the appropriate database.
- Ensuring all processes are completed for customers booking appointments.
- Customer service and admin support duties.
About you:
- An experienced customer service or administration professional.
- An empathetic and caring people person.
- Able to manage own workload.
- Experience of Systmone desirable but not essential.
If you are looking for an exciting opportunity with an expanding organisation we would love to hear from you!
Please click apply today or call the office on !
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.