An excellent Day Duty Manager is required for a remarkable mixed-use luxury development located in Kensington.
Rota: 4 on, 4 off: 7am - 7pm
The Day Duty Manager will act as an ambassador for the client, delivering an unparalleled level of service in an intuitive and bespoke manner. They will assist the senior management in creating and updating company procedures specific to the site and provide supervision, training and support to all front of house staff. They will need to create a memorable experience for residents and their guests and have a strong passion for delivering great service in a professional manner whilst being able to work well under pressure.
The Role
The Day Duty Manager will provide senior presence on site, focusing on the day-to-day management of the operational team of the development ensuring delivery of their duties to an exceptional standard. They will oversee the delivery of key service elements: concierge services, amenity operations, security, and housekeeping to ensure integration is seamless and a consistent vision is delivered. They will direct, coordinate and plan essential central services such as guest arrivals, deliveries, post, amenity bookings, cleaning, waste disposal and recycling. They will focus on building resident loyalty through proactive communications, setting, and managing expectations and delivering results.
Alongside the General Manager and Front of House Team, you will ensure the multiple service elements operate effectively to create a seamless one-team approach, creating smooth handovers between day and night teams. You will focus on building owner loyalty through proactive communications, setting and managing expectations and delivering results. You will also prioritise the safety and security requirements of the building, its residents, and guests, being alert to any potential security risks.
The Candidate
- Lead by example to set standards of quality customer service for the development, its residents, and guests.
- Motivate colleagues to strive for and achieve success for the company.
- Develop team members, fostering an environment of learning, continuous improvement, and maximisation of performance to deliver a one team ethos.
- Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
- Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
Requirements
- Minimum 5 years hospitality experience in supervisory/management capacity within London super-prime, residential amenity- rich schemes.
- Experience of a super-prime building launch preferred.
- Must have strong organisational skills, excellent communication, and customer service skills.
- Service driven, understand the importance of going the 'extra mile'.
- Experience serving UHNWIs.
- Must have held a VALID UK clean drivers licence for a minimum of 2 years