Job Title: ICT Network Specialist - Voice
Location: South Wales Police Headquarters, Bridgend, Wales
Salary: £46,674 - £50,109 per annum
Job Type: Full time, Permanent
Closing Date: 5th July 2024 at 15:00
Are you looking for your next career step?
Do you want to be a part of an Innovative Organisation?
About Us:
South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join!
The Role:
We are seeking a passionate, skilled, and motivated Voice Specialist to join our dynamic ICT team. As a Voice Specialist, you will design, implement, and maintain the organisations voice infrastructure. You will provide the technical resources necessary to support business continuity for a 24/7 emergency policing service and its external partners & you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our staff.
Responsibilities:
- To maintain SWP's existing voice architecture
- To design and implement SWP's voice architecture for the future
- Optimise voice performance and ensure high availability.
- Monitor the network voice usage, discuss network voice requirements with stakeholders and recommend and implement network voice upgrades and enhancements to voice architecture
- Troubleshoot and resolve complex network voice issues, collaborating with other ICT teams and external vendors when necessary.
- Conduct network voice assessments and audits to identify vulnerabilities and recommend and implement necessary security measures.
- Manage network voice documentation, including network diagrams, configurations, and procedures.
- Collaborate with cross functional teams to plan, implement and support network voice related projects.
Requirements:
- Must possess any of the following:
- A bachelor's degree in an ICT related subject
- Demonstratable equivalent skills or experience in voice networking
- Proven experience as an ICT Network Voice Specialist or in a similar role.
- In depth knowledge of VOIP and PBX systems and other voice technologies.
- Must have experience of designing, installing, and managing an on-premise and or cloud-hybrid network voice VOIP/PBX infrastructure
- Experience of installation and management of contact centres
- Must have experience of wired, wireless component hardware and soft telephony clients.
- Must have experience of manage Datacentres and Remote sites telephony integration with the inclusion of SIP
- Understanding of Network and Voice protocols
- Knowledge and or experience of using Teams Voice
- Strong network voice analysis / problem solving and 3rd line troubleshooting skills
- Understanding of network voice security principles and best practices.
- Hands on experience with network voice management tools and network voice troubleshooting utilities.
- Line management experience of voice engineers
Where you'll fit in:
The ICT Network Specialist - Voice role works within the Technical Delivery section of the ICT Department and reports to the Infrastructure Manager.
Benefits Include:
- Training and professional development opportunities
- Local Government Pension Scheme
- 24 days Annual Leave increasing to 29 days after 5 years employment
- Flexible working dependant of duties
- Free on-site parking
- On site fitness centre and canteen
- Collaborative and supportive work environment.
- Cycle to work scheme
- Wellness programmes
- SWP Diolch Vectis & Blue light Discount Card
- Opportunity to make a meaningful contribution to public safety and community well-being.
Diversity, Equality & Inclusion:
As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide.
South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves.
Note: Due to the sensitive nature of the work performed by South Wales Police, all applicants will undergo a comprehensive background check as a part of the recruitment process.
Please click on the APPLY button to apply directly on our website.
Candidates with the relevant experience or job titles of: IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support Services, Customer Support, Customer Services, Remote Support would be a prime candidate of this role.