£60K/yr to £70K/yr
Glasgow, Scotland
Permanent, Variable

Contact Centre Senior IT Manager

Posted by Cactus Search.

We are delighted to be working with a well known marketing leading brand in their field! Growing organisation, that is looking for an experienced Senior IT Manager to join their Operational Excellence function in Scotland. You will play a key part in the strategic planning, development & support of all IT Solutions and Services & team in Scotland.

  • The Senior IT Manager will be responsible for leading, motivating & delivering a wide range of IT projects and change initiatives across the business technology & Infrastructure.
  • Responsible for IT incidents & services, delivered in both internal & external, as required by the business.
  • Tasked with management & maintenance of the business systems, architecture and infrastructure.
  • To manage security alerts & provide a robust & proactive reliable level of service for all stakeholders.

What we are looking for from you...

  • Strong IT background working in a similar environment
  • Strong communicator, with the ability to engage, collaborate and take people on a journey to deliver meaningful business change.
  • Experience of managing IT Service Desk & business services to the contact centre.
  • Strong experience in different IT methodology - Azure AD & Microsoft technology & solutions
  • Experience of working on digital IT projects/change initiatives.
  • Good stakeholder engagement, with the ability to engage at a variety of levels.

If you would like to learn more about these opportunities, please get in touch with us today!

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