Our client has a vacancy for an Internal Sales & Customer Support Executive to provide a focus on processing incoming telephone and email sales orders and providing technical information and back up service for market-leading cycling products.
You will need to be an enthusiastic and driven individual with a passion for cycling with telesales or customer service experience. Excellent communication skills and a knack for building rapport over the phone are essential.
Role
- Primarily answering inbound calls from existing dealer base, which consists of placing orders,
checking stock availability and providing technical support for products.
- Make outbound calls to prospective customers from provided leads.
- Present, promote, and sell products/services using solid arguments to existing and prospective customers.
- Build and maintain positive business relationships to ensure future sales.
- Achieve agreed-upon sales targets and outcomes within schedule.
- Handle customer queries, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Keep detailed records of customer interactions and transactions.
Requirements
- Proven experience in telesales, sales, or a related role
- Excellent communication and interpersonal skills
- Ability to learn about products and services and describe/explain them customers
- Strong negotiation skills with a problem-solving attitude
- Ability to work independently and as part of a team
Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.