Consumer Services Coordinator
- Type: Part-time, Temporary until June 2025 - Paid Weekly.
- Location: St Columb Major, Cornwall
- Workdays: Monday to Friday, 4 hours per day (Hybrid + Flexi)
We are a revolutionary brand dedicated to making kids super happy through innovative toy design and a strong commitment to sustainability. We are recognized globally for our creativity and have been consecutively named a UK's Best Workplace. We are currently seeking a part-time, temporary Consumer Services Coordinator to enhance our consumer relations and uphold our brand's reputation.
Day-to-day of the role:
- Proactively manage and respond to consumer enquiries in a timely, respectful, and empathetic manner, ensuring clarity and accuracy.
- Maintain high standards in all communications, building brand trust and loyalty.
- Assess and escalate any potential safety concerns appropriately.
- Keep Freshdesk ticket data accurately updated.
- Coordinate with your line manager and global product managers to enhance brand and product knowledge.
- Support the Warehouse Supervisor with the packing and dispatch of replacement parts as needed.
Required Skills & Qualifications:
- Previous experience in an office-based customer service role.
- Excellent customer service and communication skills.
- High level of IT literacy, proficient in Email and Excel.
- Passionate, creative, organised, and a strong team player.
- An understanding of consumer goods is highly desirable.
Benefits:
- Flexible working hours with a core period from 10:00 – 15:00, Monday to Friday. Additional hours are flexibly across the week.
- Hybrid working model, allowing work from home two days a week.
- Comprehensive wellbeing program.
- Fun and engaging social events including beach BBQs, ice cream vans, family-friendly events, and epic Christmas parties.
- Opportunity to bring your pet to work.
This role offers a vibrant working environment in a company that values creativity, teamwork, and innovation. Full training and induction will be provided to ensure a ‘Flying Start'.
How to Apply:
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