Your new company
A privately owned, successful, established service provider in Sheffield. Recruiting for 2 Service Co-ordinators!
Your new role
Do you have experience of scheduling engineers (or other kinds of service providers)? Are you looking for a permanent role that offers stability, variety and the opportunity to go out and meet your customers when the need arises? Our client is looking for 2 new team members to join them in this office-based position.
Duties:-
- Liaise with customers, engineers, other colleagues and suppliers in regard to the client service support desk
- First point of contact for client enquiries by email or telephone.
- Prioritising and logging call-outs/service requests, reactive and planned work.
- Dealing with a team of engineers, subcontractors and client sites.
- Support engineers to maintain service delivery, parts on site and quality of service with a proactive approach.
- Scheduling planned and reactive maintenance, call-outs and remedial jobs
- Planning and managing engineers and installation projects.
- Liaise with engineers and clients with regard to the progress and status of projects.
- Providing clients with work progress via internal CRM system, customer online portals, emails and telephone contact.
- Attending client and colleague meetings (face to face & conference calls) where necessary.
- Processing of engineering data to ensure KPI compliance.
- Raising purchase orders for materials for key clients.
- Managing the quotation requests flow via procurement, following on from engineering visits.
- Updating and maintaining asset registers.
This will be a fast-paced job, hence the need for experience in planning/scheduling in a previous role.
What you'll need to succeed
You must have access to your own vehicle. You will have experience of scheduling, providing excellent customer service and be adept at using a CRM system.
What you'll get in return
Free on-site parking, pension, 25 days' holiday plus stats.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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