**Primary Details
Time Type: Full time Worker Type: Employee Technical Claims auditor, reviewing claims of various classes and values in order to ensure compliance with legal, regulatory and internal requirements.
The opportunity
Working within Technical Excellence team to review claims of various classes and values to ensure compliance with legal, regulatory and internal requirements.
Your new role
- Conduct internal and external technical claims audits of Lloyd's and company claims. Classes include but are not limited to motor, EL, PL, financial lines, property and marine. Jurisdictions include but are not limited to the UK, mainland Europe, North America, Australia and USA.
- Support the implementation of the claims audit strategy and achievement of the audit plan
Comply with all relevant policies and procedures
- Make proposals for improvements so that these can be agreed with managers before implementation
- Use technology i.e. audit (Athenium/TeamThink) and other QBE/Microsoft standard tools to deliver reports
- Build and maintain effective working relationships with key stakeholders so that their needs can be considered
- Monitor feedback during audits and responds appropriately so that there is confidence in the audit process
- Demonstrate customer service approach so that issues can be dealt with professionally and relevant, commercial and sound recommendations made
About you
- Knowledge of different lines of business
- Well-developed analytical skills
- Time management
- Detail conscious
- Customer focus
- Report writing
- Planning and organising skills
- Communication skills, both written and verbal
- Relationship management and influencing skills
Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference.In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.
At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.
Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include;
Employer of the Year 2022 Winner – Insurance Insider
British Claims Awards 2022 Winner - InsurTech Award
Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year
Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response
Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year
We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.
We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.