Our Client are a giant in the Financial Services Industry, with multiple offices throughout the UK.
With an incredible leadership team, they are regularly voted in the top 100 companies to work for and have some exciting growth plans ahead as they continue to provide an unrivalled service to their customers, as well as creating an incredible place to work for their team members.
We now have a vacancy on their team in Basingstoke for an Operations Project Manager.
The role details
The Project Manager will work as part of the Group Change Delivery team, reporting to the Group Portfolio Delivery Manager, to deliver strategic Operational change in to and on behalf of our Operational departments They are responsible for the proactive management of change: delivery of the capabilities and/or solutions required to meet the company's strategic objectives and realisation of the stated project benefits. They play the lead role in ensuring project success to time, cost, and quality.
Key Responsibilities
- Autonomously lead all project activities and be accountable for successful delivery to time, cost and quality.
- Ownership of the project planning and initiation activities to ensure the project is set-up for success. Proactively identify the skills, stakeholders, activities and information required, performing gaps analysis if required.
- Design and implement appropriate governance tailored to each project ensuring stakeholders are continuously engaged, aware of progress and the sponsor/product owner are making key decisions. Governance to conform to set internal standards.
- Develop and maintain detailed plans to manage the project team and wider stakeholders. Be able to consolidate and share plans at a summary level as required which is suitable for ExCo. Ensure communication via the most appropriate means to impacted/interested stakeholders.
- Identify, manage, and resolve risks and/or dependencies independently using prescribed methodology.
- Effectively manage Change Control with an ability to articulate cause and effect to a wide range of stakeholders. Maintain supporting project documentation and relevant evidence.
- Attend IT project ceremonies, ensuring signed off project requirements are being delivered to cost, time and quality. Escalation/ownership to resolution of any arising issues.
- Facilitation of meetings, both technical and business focussed, for a variety of project stakeholders. Capture of output and converting to appropriate project formats.
- Lead and influence Steering Committee forums to achieve timely project outcomes. Creation and delivery of tailored messaging appropriate to the audience.
- Create clear and succinct status updates for use in Executive documentation. In person delivery/presentation to senior meetings as required.
- Ownership of planned vs actual project spend, proactively updating the Sponsor and further escalating where potentially off track with recommendations to remediate.
- Identify, create and actively track progress against the KPIs/metrics the project seeks to improve.
- Continuous awareness of the project outcome, ensuring unique tasks build towards the end outcome. Identify issues and dependencies that may impact the outcome and initiate appropriate action.
- Ownership of the project "Go Live" process, ensuring appropriate comms plans, risk planning, onsite presence/support and MI is in place and communicated to stakeholders.
- Accountable for projects being effectively handed over to BAU status with appropriate reporting, governance and ownership. Residual risks are identified and transferred to BAU.
- Lead the project closure process, including arranging a Post Implementation Review (PIR)and make recommendations of how to apply continuous improvement to the Group Change department and wider business.
- Build and maintain excellent relationships within the business, key stakeholders and wider teams outside of allocated project deliverables.
- Actively seek an understanding of other in-flight, planned project work and BAU activities to ensure a broader understanding of Business direction and objectives.
Knowledge & Skills Required for this role
- Experience as Manager grade Project Manager in an FCA regulated firm, leading hybrid IT / Infrastructure and Operational projects with durations in excess of nine months. Projects to have been delivered against an internal project methodology/framework.
- Demonstrable experience of successfully owning and delivering multiple concurrent projects with no supplementary oversight or intervention. Projects must have had multiple phases and complex deliverables and been within an FCA regulated firm.
- Good awareness of impacting FCA and ICO regulations, including Conduct Risk and Consumer Duty, and the proven ability to incorporate this knowledge into project planning.
- Demonstrable relationship building skills with wider stakeholders and business teams outside of allocated project deliverables, broadening business knowledge in anticipation of future projects.
- Broad knowledge of delivery methodologies such as Agile, Waterfall, Scrum, Kanban and the proven ability to apply techniques as appropriate to specific projects.
- Experience of managing external vendor selection processes, including contracts, in FCA regulated firms.
- Intermediate Excel (Pivot tables/charts, Dashboards, Graphs, Formulas), Basic PowerPoint and Word.
Qualifications
- Proven timebound experience as a Project or Programme Manager (Manager grade) within Financial Services is essential.
- Project Management qualifications are desirable (PMI, Agile, etc...)
The Package
- Up to £60k per annum depending on experience
- Hybrid Working (2 days office)
- 25 Days Holiday Allowance + Bank Holidays
- Flexible holiday benefits package (buy / sell additional holiday)
- Health and Wellness Program
- Company Events
- Pension
- Onsite Free Parking