Customer Service Team Leader
Loughborough
up to £38,000
Are you ready to take the next step in your leadership career? We're on the lookout for a driven Team Leader to join our client's thriving Customer Service department. In this exciting role, you'll lead a passionate team of Customer Service Co-ordinators, ensuring every customer experience exceeds expectations.
You'll play a key part in the business's growth journey-streamlining processes, championing exceptional service, and helping to build a high-performing team culture.
Description of the role:
- Manage, mentor, and motivate a customer service team to deliver first-class support.
- Ensure seamless processing of orders, quotes, invoices, and dispatches.
- Collaborate closely with the Customer Operations & Logistics Manager to refine systems and promote continuous improvement.
- Support monthly reporting, keeping a close eye on KPIs to achieve department targets.
- Step in for the Customer Operations & Logistics Manager when needed.
- Promote a proactive sales mindset and spot opportunities to support the wider business.
- Participate in customer and sales meetings, making sure actions are captured and followed through.
About you:
- At least 2 years' experience in a supervisory role within a structured environment
- Strong background in customer service, with the ability to coach and develop a team.
- Excellent communication, planning, and organisational skills
- Confident with Microsoft Office and office-based IT systems
- Ability to analyse issues, solve problems, and drive improvements.
If you're passionate about motivating teams, driving excellent customer service, and developing continuous improvement, we'd love to hear from you!