Repairs Planner
- Job Type: Full-time. Permanent
- Hour of Work: Monday to Friday, 8am to 5pm
- Annual Salary: £25k - £32k (DOE)
- Location: Waltham Forest. Fully office based.
We are seeking a dedicated Repairs Planner to join a family run contractor, providing exceptional repairs and servicing administration. This role and involves dealing with enquiries, liaising with tenants and clients, and ensuring a high level of customer satisfaction.
Day to Day of the role:
- Handle telephone and email enquiries from tenants and clients professionally and promptly..
- Allocate daily workloads to engineers and make appointments for gas, electric, and plumbing jobs.
- Monitor progress of works, book further works, provide quotes, and ensure financial completion of jobs.
- Invoice jobs to the correct clients and distribute gas and electrical certification as required.
- Order parts in advance to ensure smooth service delivery and minimise recall access rate.
- Confirm appointments to reduce no access rate and log parts for easy pick-up.
- Reach KPIs and SLAs in line with business contracts and perform other duties as needed.
Required Skills & Qualifications:
- Experience within a customer service
- Experience in social housing
- Strong organisational and communication skills.
- Ability to work under pressure and meet deadlines.
Benefits:
- Company events.
- Company pension.
- Free parking onsite.
- 20 days annual leave + 8 bank holidays.
To apply for the Repairs Planner role, please submit your CV today. Immediate start for right candidate.