Seven Social Care is looking for a Housing Customer Services & Business Support Officer to work with Somerset Council as an agency worker.
37 hours per week - 8:30am until 16:30pm
£15.37 per hour
The role is predominantly supporting colleagues to provide an effective complaints handling service to meet the requirements of the Housing Ombudsman and Social Housing Regulator
- Responsible for receiving and administering all housing complaints into the service within set timescales.
- Interrogating in-house systems, speaking to colleagues and using policies and processes to identify whether the contact received is a service request or complaint.
- Making reasoned judgements to ensure the complaint or service request is triaged to the correct team.
- Responding to residents via email or letter to acknowledge, reject or extend their complaint, within the scope of the Housing Ombudsman Complaint Handling Code.
- Providing support to colleagues to ensure they are providing timely and high quality complaint responses.
- Other admin tasks associated with complaint handling and team administration, which may include updating our customer liaison list, sending out responses, processing requests to escalate a complaint and handling complaint related queries from residents and colleagues when required.
Person specification:
- Have an inquisitive mind and be able to problem solve.
- Not afraid to ask questions and use initiative to get the right outcome.
- Be able to work under pressure and to strict deadlines.
- Be customer focused with a high level of empathy and understanding.
Working with Seven Social Care:
We have been helping Care Home Managers and social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.