Account Manager - Hospitality/Guestline
We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.??
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you??
We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.?
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. ???
About you:?
With a background in hospitality, you recognize the importance of systems in ensuring smooth daily operations. You excel in communication and influence, effectively engaging with diverse teams and stakeholders, from engineers and sales teams to executives, customers, and third parties. You understand that sales is a continually evolving process requiring ongoing practice and improvement, and you actively seek ways to enhance your skills. Bold and change-driven, you utilize learning techniques, soft skills, and lead by example to inspire innovative thinking. Your curiosity drives you to continuously expand your knowledge and share insights openly. You consistently adopt a customer-focused approach, understanding their challenges and leveraging your expertise to guide them toward optimal solutions.
Day-to-day, you will:?
In this role you'll be responsible for growing business in a defined geographic territory by leveraging three market channels:
- Net-new small / medium sized hotel customers (50 bedrooms and less.
- New site sales to existing customers (any size)
- Upsell and cross-sell of additional products & services to existing customers.
Across these channels you will be responsible for the full end-to-end sales cycle, utilising resources in the broader Guestline & Access teams where required (for example, pre-sales).
In addition to the above you will understand that maintaining outstanding relationships with our customers, through professional and proactive account engagement, is paramount to the ongoing success of our business, and theirs. To be successful in this role, you'll have a sound working knowledge of Hotel PMS, C&B, PoS and/ or Distribution systems.
Your skills and experiences might also include:??
- Embrace targets and devise your own personal sales strategy to deliver or exceed them.
- Provide regular and accurate forecasting information to the business.
- Develop and maintain strong relationships with your allocated Guestline customers, and prospects.
- Work with the Customer Engagement team to provide excellent service to your allocated customers.
- Wherever appropriate, use remote selling' techniques to maximise sales efficiency.
- Stay current on our products and services.
- Confidently demonstrate Guestline products to customers virtually and in-person
- Understand and articulate the value proposition of our solutions.
- Use a consultative sales approach to ensure that solutions are tailored to our customers unique value based' requirements.
- Taking leads from our Marketing and Customer Engagement teams to drive further upsell.
- Attending trade shows to network and introduce our products to new customers.
- Be highly proactive and search our opportunities to develop incremental business.
- Disseminate product information to customers.
- Increase the profile of Guestline throughout the UK
- Problem-solving with customers, using open communication to deliver a great service.
What are we all about??
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than?100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.??
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.?
Love Work. Love Life. Be You.