Do you thrive in a fast-paced environment where exceptional customer service meets technical expertise?
Proactive Personnel are recruiting for a Customer Service Coordinator for an established client in the Widnes area.
- 80% Customer Service and 20% Sales
Your duties will include:
- Deliver exceptional service to every touchpoint
- Develop and implement strategies that put customers first
- Handle any customer enquiries, complaints and escalations
- Generate quotes for electrical and facilities maintenance spares
- Keep customers informed of expected arrival dates
- Manage returns and chargeable collections
- Assist the business development manager with sales activities and reporting tasks as needed
What will be expected of you:
- Possess a degree in an electrical subject, supply chain or related field that equips you to excel in a customer-centric environment
- Demonstrate proficiency in Microsoft Office programs. Prior experience with Sage50 and HubSpot is highly desirable
- Have a positive attitude and a strong commitment to maintaining a collaborative and supportive team environment
- Motivate and inspire a diverse team in a dynamic environment, leverage your technical understanding to foster collaboration and problem-solving
Working Hours:
- 8am to 5:30pm from Monday to Friday
- 45 Minute break