£27K/yr
England, United Kingdom
Permanent, Variable

Customer Service Coordinator

Posted by Proactive Personnel Ltd.

Do you thrive in a fast-paced environment where exceptional customer service meets technical expertise?

Proactive Personnel are recruiting for a Customer Service Coordinator for an established client in the Widnes area.

  • 80% Customer Service and 20% Sales

Your duties will include:

  • Deliver exceptional service to every touchpoint
  • Develop and implement strategies that put customers first
  • Handle any customer enquiries, complaints and escalations
  • Generate quotes for electrical and facilities maintenance spares
  • Keep customers informed of expected arrival dates
  • Manage returns and chargeable collections
  • Assist the business development manager with sales activities and reporting tasks as needed

What will be expected of you:

  • Possess a degree in an electrical subject, supply chain or related field that equips you to excel in a customer-centric environment
  • Demonstrate proficiency in Microsoft Office programs. Prior experience with Sage50 and HubSpot is highly desirable
  • Have a positive attitude and a strong commitment to maintaining a collaborative and supportive team environment
  • Motivate and inspire a diverse team in a dynamic environment, leverage your technical understanding to foster collaboration and problem-solving

Working Hours:

  • 8am to 5:30pm from Monday to Friday
  • 45 Minute break