This role offers an excellent opportunity to join a renowned Legal100 firm at the top of their industry and add to their growing Complex Credit Hire team. The role of the File Handler is to carry out complex & technical investigations on claims submitted from a specific opponent. These claims will be pre-litigated claims with a value over £25,000. The purpose of the role is to help your clients save hundreds of thousands of pounds each year in exaggerated and inflated credit hire claims.
This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims. The salary is negotiable based on experience and they offer a very flexible 4 days working from home, 1 day in the office split.
The role will involve dealing with a caseload of DA & NDA pre-litigated credit hire files under the supervision of a Technical Supervisor.
The main aspects of the role will involve:
- Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
- Develop and maintain client relationships, always keeping the client at the heart of every decision
- Formulating an initial strategy whilst assessing all intel and KYO strategies
- Undertaking telephone negotiations with third party Solicitors
- Liaising with the insured where necessary
- Ensuring ‘actions' are carried out as per the task list within the Case Management System
- Ensuring all files are kept within ISO 9001 guidelines
- To ensure compliance with the SRA Standards & Regulations
- Ability to work in target driven environment
Experience, Skills and Qualifications
Experience of handling Credit Hire files with evidence of managing own case load
- Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
- Ability to plan and prioritise workloads
- Excellent listening and verbal communication skills
- Good telephone negotiation skills
- Ability to follow work processes and keep to Strategy
- Ability to remain calm under pressure
- Good IT skills including Word, Outlook, and experience of a Case Management System preferred
- Experience of handling PI claims
- Knowledge of how to handle cases where indemnity may be an issue
If you are interested in this opportunity and believe you have the relevant experience to be successful here please do not hesitate to apply, don't miss out on this amazing opportunity.
For more information feel free to email me directly at or call me for a chat on ext 11060.