The Ecommerce Administrator, you'll be the driving force behind our online operations, collaborating closely with our E-Commerce Manager. Your knack for seamless communication, meticulous organisation, proactive problem-solving will ensure smooth sailing in our fast-paced environment. We need someone who thrives amidst the hustle, possesses a can-do spirit, and is ready to roll up their sleeves to get the job done. Office-based work is a must for this role.
Client Details
Nestled just outside Winchester, our client is a thriving enterprise specialising in an exclusive array of dental-care treasures designed especially for children. From baby essentials to health and beauty must-haves, our diverse product range caters to a global audience, including esteemed partners, national retailers, and of course, the cherished end-consumers. With exponential growth in sales over the past two years, we're on the lookout for a vibrant E-Commerce Administrator to join our high-octane team, reporting directly to our esteemed Global Sales Manager.
Description
The key responsibilities for the Ecommerce Administrator Role is someone with:
Stock Management:
- Maintain precise stock records for our office warehouse.
- Coordinate stock transfers to uphold optimal inventory levels.
- Ensure accuracy in stock data within our ERP system (Bright pearl).
- Keep a watchful eye on stock levels across all Amazon channels and collaborate with the Global Sales Manager.
- Conduct annual office stock takes and manage office supply inventory.
- Handle shipment of product samples, transfers, and sales orders via DHL as needed.
- Assist with stock re-work when necessary.
Administration and E-Commerce Platforms:
- Utilise Bright pearl for seamless order and transfer processing.
- Ensure smooth day-to-day operations on Amazon platforms.
- Address and resolve cases on Amazon promptly.
- Maintain brand-aligned listings and report any issues to senior management.
- Troubleshoot daily on Amazon to mitigate roadblocks.
- Monitor marketplace platforms diligently to ensure timely and accurate order processing.
- Process all e-commerce orders on a daily basis, Monday through Friday.
Reporting:
- Compile weekly sales reports for Amazon.
- Generate marketplace sales reports as required.
- Monitor and report product issues or faults highlighted by customer service to the Global Sales Manager.
Customer Service:
- Uphold excellent customer service standards across the board.
- Investigate and resolve customer concerns or complaints promptly.
General Administration:
- Keep meticulous sales records and customer data.
- Support the sales team with various projects and tasks.
- Ensure a well-equipped work space for order processing.
- Contribute to fostering positive business relationships.
- Fulfil other duties as assigned by the wider business.
Personal Requirements:
- Proven experience in sales administration or operations.
- Familiarity with sales or ERP management software.
- Amazon and marketplace administration experience is advantageous.
- Proficiency in Microsoft Office, particularly Excel.
- Strong analytically and data management skills.
- Excellent communication and problem-solving abilities.
- Self-motivated, enthusiastic, and adaptable.
- Outstanding organisational and multitasking skills.
- Attention to detail and a quick learner.
- Team player with a can-do attitude.
Profile
The successful candidate for the Ecommerce Administrator role is someone that looks like:
- Must have proven sales administration or operational experience (3years or more ideally)
- Experience using sales or ERP management software
- Amazon and Marketplace administration experience an advantage
- Strong Microsoft Office skills, especially in Excel.
- Strong Analytically and Data Management skills
- Strong communication skills
- Can do attitude, ownership of tasks start to finish, outside the box thinking
- Self-motivated & enthusiastic
- Ability to prioritise and multi-task
- Excellent organisation and planning skills
- Attention to detail
- Patience
- Quick learner
Job Offer
The candidate for the Ecommerce Administrator role will receive:
- 28 days holiday plus bank holidays.
- Birthday day off in addition to holiday allowance.
- A close-knit, supportive team environment.
- Competitive salary commensurate with experience.