My client is a leading, Mutli-award winning, independent, family run estate and letting agency, which has been trading in Kent since the late 1970's and has become a well-respected and reputable household name in Tunbridge Wells.
An award-winning agency in both residential sales and lettings due to delivering exceptional high levels of service and commitment to its customers and clients.
Their Tunbridge Wells office requires an experienced Lettings Co-ordinator to work within a busy and well-established department.
The main purpose of the role is to ensure the smooth running of their lettings portfolio and helping to build the lettings side of the business to increase market share and to make the company more profitable. Working on behalf of the Directors you will endeavour to monitor the lettings processes to ensure that all procedures are adhered to in accordance with property law and legislation. It is essential their Landlords and Tenants receive an effective, customer focused property management service during their tenancy.
Experience / Knowledge of Lettings administration essential
Key Responsibilities:
- Dealing with Tenancy paperwork administration to include issuing legal paperwork throughout tenancies
- Coordinating Move-Ins / Outs (Ensuring the properties are fully compliant and ready to move into - to include booking inventories, required works, cleaning, key cutting, liaising with tenants for payment, notifying utility suppliers etc)
- Negotiating and coordinating with landlords and tenants for renewal contracts and rent increases
- Ensuring reasonable resident issues and service requests are addressed promptly
Monitoring reports on lettings software to ensure all tasks are being dealt with
- Deposit registrations
- Ensuring tenants are adhering to their Tenancy Agreements and acting upon any breaches as and when necessary
- Securing and seeking new business opportunities to help grow our business
- Assisting the Property Manager where required, such as routine management visits, dealing with contractors, and reporting and updating landlords where required
- General Administration duties
- Programmes of work and progress
- Recording the same to the property management system.
- Some P.A. duties specifically for the Lettings Director
- To help organise and participate in any company marketing events
Candidate Profile
- To be a good team player but also to be able to work using their own initiative
- To be confident with our clients in person and over the phone
- Motivated individual with a proven track record of delivering fantastic customer service
- Must be articulate and well-spoken with excellent communication skills
- Must be disciplined and well organised
- It is imperative for the successful candidate to be organised, self-motivated, enthusiastic and to be able to deliver under pressure and to be confident dealing with clients both in person and over the phone.
- To be computer literate - essential basic knowledge of Microsoft office programs
- To have a flexible approach to work
- To have good inter-personal skills and a high attention to detail
- To have the ability to multi task and prioritise workload
- To be adaptable, of smart appearance, good humour and a good listener
- Local area knowledge is preferable
- Previous working knowledge of Jupix advantageous
- Full, clean driving license and your own car essential
Working Hours:
- Full time (5 days a week) to include some Saturdays.
- Hours of work are Monday-Friday 08.45 - 17.00.
- Saturday 09.00 - 16.00 worked on a rota with a day off in the week
Salary/package
- Basic salary: £23,000 - £25,000 dependent on experience.
- Team and individual incentives / bonuses are in place in recognition for generating new business and Google Reviews
Benefits
- Holiday Entitlement: 28 working days per annum, including Bank Holidays.
- After 3 years of continuous service, employees are entitled to 1 additional day of holiday for each completed year, up to a maximum of 32 days' annual leave, including Bank Holidays (pro rata for part-time staff)
- Incentives/Bonuses: Team and individual incentives/bonuses for generating new business and positive Google Reviews
- Quarterly & annual bonus scheme after probation period.
- Individual bonuses for generating 5* Google Reviews.