Are you an experienced contact centre team leader looking to take the next step in your career?
We're recruiting for a fast-paced, customer-focused business in Hertfordshire, seeking a Contact Centre Team Manager to lead a team of advisors, improve service performance, and support wider business goals.
- Leading, coaching, and developing a team of contact centre agents to deliver excellent service across voice, email, and chat
- Monitoring KPIs, identifying trends, and implementing performance improvements
- Acting as a point of escalation and resolving customer complaints effectively
- Supporting workforce planning, rota management, and real-time performance adjustments
- Collaborating with the wider operations, training, and quality teams to ensure a consistent and compliant service
What we're looking for:
- Proven experience in a contact centre leadership role (Team Leader, Supervisor, or Manager)
- Strong people management and coaching skills
- Excellent communication and problem-solving ability
- Experience with contact centre systems and performance metrics
- Positive, proactive approach to motivating and managing teams
What's on offer:
- A competitive salary of £35,000 - £40,000
- Annual bonus scheme
- 25 days holiday bank holidays
- Opportunities for progression and professional development
- A supportive and inclusive team culture