Starting Salary:
£54,064 per annum
Hours
: Full time (37 hours per week)
Enhanced Annual Leave:
25 days per annum (plus bank holidays & Christmas shutdown)
Annualised Hours:
Working extra hours means taking extra leave!
Are you looking for an exciting and varied role where you will be responsible for coordinating first line service desk support by providing a single point of contact for all users of the councils' business applications? Where you will be acting as an interface to the IT & Digital service including management of escalations? Where you will be helping to develop staff through coaching and supporting members of the team?
Are you qualified to ITIL Foundation Level? Do you have proven experience of supporting ICT business applications in a large organisation, assisting customers over the phone and online using remote support tools?
If you answered yes to the questions above, then you should apply for this opportunity at South Oxfordshire and Vale of White Horse District Councils, where you will be:
- Responsible for managing a staff rota of Service Delivery Team to ensure service cover and availability to provide a single day-to-day point of contact for customers.
- Ensuring documentation is maintained to ensure customers receive a consistent service and that incidents and requests are resolved efficiently.
- Acting as a mentor for all Service Delivery Team staff.
- Escalating requests to other IT & Digital staff or external suppliers as required and maintaining accurate records of progress.
- Adopting industry best practice for ICT service management (ITIL) and promoting and delivering continuous service improvement.
A full list of the important duties this role provides can be found attached within the IT Service Delivery Team Leader job description.
Thank you for taking the time to read our advert, we look forward to receiving your application.
Closing date:
12 September 2024
Interview dates:
Week commencing 23 September 2024
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