Customer Service Advisors
Pay: £13.02 per hour, 37 hours per week
Location: Civic Centre WS1 1TP - hybrid after training
Length: 3 months with review to extend
Passionate about customer service?
Are you immediately available to start?
Opus People Solutions have an exciting opportunity available on behalf of Walsall Council for 4 Customer Service Advisors to join their Contact Centre.
As Customer Service Advisor you will act as a first point of contact for customers, enabling effective resolution of customer requests and aim in delivering a service which enable customers to increasingly self-serve.
Duties will include answering customer contacts through a variety of channels, providing the best customer experience, maintaining accurate and up to date records, providing clerical support when required and taking payments in accordance with the council's rules and regulations.
We are looking for individuals who are passionate about being helpful, understanding and empowering customers by delivering a responsive and transparent in the service.
Suitable candidates for the role will have proven experience within a fast paced, customer facing office environment. Excellent verbal and communication skills are vital, along with a desire to learn, maintain excellent service delivery and remain calm and accurate, with a strong attention to detail when under working pressure or facing challenging situations.
If you feel you have the relevant experience to succeed in this position, please apply now!