Company description:
Hundreds of thousands of parts. One global engine.
We sell more than just car parts.
As part of LKQ Corporation, the world's largest auto parts provider, LKQ Euro Car Parts is the driving force keeping vehicles moving in the UK and Ireland.
We currently employ over 9,000 colleagues; from logistics and supply chain, to indoor or field based sales, or finance and legal, to marketing, communications and HR - the world really is your oyster when you work for LKQ Euro Car Parts.
Developing our people is part of our core values at LKQ Euro Car Parts; you don't just get a job, you get a career when you work with us. Our teams are committed to championing your success, because when you deliver great, so do we.
We help colleagues to be their best and bring their whole selves to work. And for our customers, we offer the best-in-class service, support and partnership.
Job description:
Job Overview
We are seeking an experienced Key Account Support Coordinator to work closely with one of our Key Accounts. You will be their trusted onsite support, keeping their vehicles running and our excellent relationship strong.
You will be based full-time at our client's site in Bescot, Walsall working alongside their Customer Service Team. You will process parts orders for collection at LKQ Euro Car Parts locations for their Mobile SMR Technician Team, ensuring parts are ready for collection prior to their customer appointments. This role will include placing original equipment (OE) dealer buyouts and producing basic excel transaction reports for the RAC management team.
The role will build strategic relationships, providing comprehensive and innovative support alongside our customer and requires someone who is self sufficient and highly professional and a credible ambassador for LKQ ECP Group.
Why work for LKQ
Here, your work goes beyond just a job. We prioritise our colleagues as the foundation of our success. We foster a friendly and inclusive work environment where everyone can be their best.
Our Colleague Promise is a testament of our commitment to you. We strive to create a fair, inclusive, and high-performing workplace where you can feel motivated, supported, valued, and proud. Work-life balance is important, and we encourage flexibility and a balanced lifestyle.
Our Customer Promise embodies our unwavering dedication to excellence. We commit to being their supportive partner of choice whenever they need us and offering only the highest quality products and services.
Key Responsibilities
- Working closely with the Mobile Technicians to ensure parts are ordered and ready for collection
- Completing OE dealer buyouts
- Providing basic parts technical assistance to the customer service team
- Assisting Technicians with any customer service issues at LKQ Euro Car Parts branches
- Providing reports back to the management team upon request
Skills and Experience
- Technical sales admin experience
- Excellent customer service skills
- Exceptional attention to detail
- Professional to work on client site effectively and support the customers' requirements.
What we offer
- Competitive salary
- 30 days annual leave (inc. bank holidays)
- Personal development leading to career opportunities across UK & Europe
- Contributory pension scheme
- Life assurance
- Support through our 24/7 Employee Assistance Programme for you and your family
- Discounted Health Club memberships
- Hospital Plan and Online GP
- Cycle to work scheme
- Online retail discount
- Staff discount