Heels & Brogues Recruitment are working with a world known client to expand their Coffee Senior Field Service Engineer team.
Job Title: Senior Field Service Engineer
Salary: £36,000 (OTE £60,000) plus an annual bonus of 5%
Location: Glasgow/ Edinburgh
Benefits for the Field Service Engineer:
- Private Medical Insurance (Taxable Benefit)
- Company van. Available for private use (Taxable Benefit)
- Full uniform/PPE
- Laptop, Mobile phone, Company Credit Card and Fuel card
- 25 days annual leave plus bank holidays
- Weekly overtime rate is £22.50 per hour after 47.5 hours
- Weekend overtime rate is £22.50 per hr
- Bank holiday overtime rate is £30 per hr plus an additional £50 standby
- 40 hours standard working week plus 2.5 hours per week unpaid lunch break. Plus 5 hours travelling time paid at £10 per hour
- Non-Contributory company pension scheme (company pays 10%)
- Death in Service. 4 times annual salary to nominated persons
- Full training supplied although must have previous experience in electrical and engineering from previous employment.
As a Coffee Senior Field Service Engineer, you will receive full training before joining the 1-4 weekend rota, allowing you to become an integral part of our team.
They are seeking a positive and enthusiastic Coffee Senior Field Service Engineer to join their team; however, experience in another electro-mechanical field service role would be considered.
Main duties and responsibilities for a Senior Field Service Engineer:
- To drive, develop and support a team of engineers
- Provide expert advice and mentoring to team of engineers within the field to develop
- engineer's technical competencies through on-site visits and 1 to 1's giving constructive feedback accordingly
- To ensure that the area engineer KPI's are on track with plans being put in place to address shortfalls in conjunction with the Service Team Manager
- To attend break down calls/escalated calls either with or without local engineer in attendance on escalated calls
- To install, commission and set up the companies Commercial Coffee equipment
- To ensure the area engineer's van inventories are updated with relevant spare parts for the local machine estate with parts being booked in and out correctly
- Audit engineer spares, on site practices, vans, tools, PPE, machine software versions, technical updates
- Ensure engineers full understanding and compliance with all the company policies, procedures and processes
- Liaise with the Scheduling team daily for efficient route planning of allocated engineers
- Carry out annual stock takes with allocated engineers
- Liaise with the Technical Team for upgrades and enhancements on equipment in the field
- Bi-annual team meetings run in collaboration with the Team Service Manager
- To manage and supply timely paperwork, including full completion of service reports
Requirements for Senior Field Service Engineer:
- Proven track record in driving and developing a team of engineers
- Strong electro-mechanical knowledge
- Professional in nature, strong communication, interpersonal skills and ability to collaborate effectively with team, colleagues and customers to represent the business in a positive manner
- Relevant industry experience on bean to cup coffee equipment (desired but not essential)
- Coffee knowledge (desired but not essential)
- Flexibility is a requirement for this field-based role
- To be included on a 1 in 4 weekend call rota including bank holidays to cover the field and technical support
- Good organisational and problem-solving skills
Schedule: Monday to Friday (1 in 4 Weekend)
Come and join the team and be a valued member, by joining a forward thinking company that is in the coffee industry who can secure your future with its extensive range of contracts and UK presence.