Role: Senior Network Analyst
Salary: 52k - 56k
Location: Birmingham (Hybrid - few days a week on site)
We are seeking a Network Services Senior Analyst who will be responsible for the adoption and use of information and digital technology. You will be part of a team who is responsible for the effective operation, support and maintenance of existing, operational technology systems, including technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC's, smartphones, tablets, Airwave terminals). You will also be responsible for the network infrastructure including the provision of Airwave, telephony, local and national network access: all of which are required to deliver and support properly engineered IT services and products essential to meeting the needs of the company. You will also be responsible for providing expert advice across a range of disciplines within the scope of their teams, developing new processes and technology to support the company and continuously improving existing people, processes, and technology.
Key Responsibilities:
- Airwave infrastructure - including covert and overt end-user Airwave devices, Integrated Communications Control System (ICCS), Airwave fleet mapping, and Airwave coverage.
- Data network infrastructure - including Local Area Networking, Wide Area Networking, and Wireless Networking.
- Voice and video infrastructure - including Voice Over IP (VOIP) and Video Conferencing technology.
- Firewall and gateway infrastructure - providing secure connectivity to the internet and other networks (e.g. CJX, PSN).
Key Deliverables:
- The provision of network services to include the support and maintenance of policy, systems and procedures, performance management, together with the efficient and effective use of resources;
- Provide specialist technical skills and knowledge that facilitate the security, integrity, and availability of Airwave infrastructure, data and voice network infrastructure; video conferencing technology; firewall and gateway technology;
- Provide technical support assistance to projects as required; manage incidents and service requests, control and manage technical resources; provide escalation route for issues, minimise the impact of work undertaken on users and ensure technology is maintained, serviced, and repaired as required;
- Take the lead on relevant incident, configuration, availability, capacity, continuity and release management in line with the ITIL framework;
- Assist with the live implementation of new systems and their consequent maintenance and support, ensuring efficiency, legality and security are maintained;
- Ability to interpret statistical data and advise management of trends;
- Revise or develop procedure and policy for approval and contribute to their successful implementation in order to deliver appropriate benefits and ensure external (e.g. legislative) requirements are met;
- Provide technical expertise as required in one or more of the following areas: Data network technology, Voice network technology and telephony, Airwave ICCS, Firewall technology, Video conferencing technology
Essential Skills and knowledge:
- Cloud Networking Skills (AWS or Azure)
- Telephony Expertise (Avaya or Microsoft Teams Telephony would be perfect, but general telephony is expected)
- Routing/Switching and Firewall Expertise
- ITIL understanding
- Network technology and/or Airwave technology expertise
- National standards and legislation regarding communications knowledge
Must have proven experience and ability to:
- Manage and support a variety of network services technology
- Maintain standards for security of information
- Dealing and responding to complaints
- Delegating work
- Communicated with senior managers from a customer service perspective using written and oral methods
Benefits:
- Lucrative Pension Package
- Generous Holiday Package
- Extensive Benefits Package
- Contact us for further Information
What you need to do now
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