Desktop / EUC Support Engineer (O365, Windows 11, Intune/Endpoint) – Managed Services – City of London – 3 days onsite - up to £45k + Benefits
Key Skills: Office 365, Teams, Sharepoint, Azure, Windows 10 migration, Windows 11 upgrades, Intune, Endpoint, 2 nd line support, Ticketing, SLAs, Networking, Troubleshooting, Customer Service
My client, a leading managed service organisation requires the skills and experience of a Desktop and EUC Support Engineer, has an exciting opening for an EUC Support Engineer to join their team. The role will be to provide in-house technical support and also to travel around various sites throughout the UK upgrading the environment to Windows 11.
As Desktop and EUC Support Engineer, you will be responsible for resolving 1 st , 2 nd line and some 3 rd line technical issues and providing support to users across the client's infrastructure, assisting with ticket and incident resolution, and working alongside the team to ensure a first-class user experience.
The following are essential:
- A minimum of 3 years' experience in a similar desktop support role
- Experience of ticketing systems and working within contracted SLAs
- Windows 10 desktop support and upgrade to Windows 11 experience is paramount
- Good understanding of the M365 technical stack (OneDrive, SharePoint, etc.)
- Experience with MS Suite (Exchange, Teams)
- Experience with MS Intune/Endpoint
- Networking knowledge (including TCP/IP)
- Excellent problem-solving and communication skills
This role would suit an experienced 2 nd line support engineer looking to utilise and develop their skillset. On offer is the opportunity to join a well-known organisation, with a great culture and a focus on training and development.
***Please note, this role is will involve regular travel but based out of the City of London, please apply only if you have a clean and valid driving license and flexibility to work away from home***
Key Skills: Customer Service, 2 nd line support, Ticketing, SLAs, Win10, Networking, Cloud Storage, M365, Troubleshooting
Please apply via the Computappoint website if this sounds like the role for you.
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy