Adaptations Coordinator
- Temp role
- 22nd July 2024 start until 4th January 2025
- Pay rate £13.69 per hour
- Hybrid working and 1 day in the office BH12 location
- 37 hours per week, Monday to Friday
Job Overview
Co-ordinator Housing Grants Local government
Key Responsibilities
- To have a good working knowledge of relevant systems including MOSAIC, Ferret and Civica Flare to support the Adaptations Officers in the maintenance of these systems and generate, analyse and present reports as required.
- To be the first point of contact for referrals and to carry out means tests for grant applications to establish the eligibility of applications, including accurately recording sensitive financial information from grant applicants.as well as carrying out necessary checks with Revenue and Benefits and the Land Registry.
- To provide administrative support to Adaptations Officers including the writing of application outcome letters.
Allocation of referrals to Adaptations Officers and arranging feasibility visits with applicants Occupational Therapists and Technical Officers.
To maintain excellent working relationships with staff members across the council, external agencies and organisations, liaising effectively and efficiently to improve service provision to customers.
- To provide support with land charges and the payment of historical charges ensuring prompt solutions working alongside Legal services.
- The management of the team's mailbox to ensure a prompt and efficient customer experience.
- The administration of the DFG web pages and internal information systems, including access to the team's services via the web, in accordance with the Council's Digital Agenda.
- Support in the development of the team's customer experience for applicants
- The low level case management with straight forward DFG cases as demand requires
- To prepare applicants schedule of works as required
- Overseeing the customer feedback process, maximising take up and reporting on outcomes.
- To ensure cover is always provided for telephone and e-mail enquiries
- To comply with all decisions, policies and standing orders of the Council and any relevant statutory requirements, including the Equality Act, the Health and Safety at Work Act and Data Protection Act.
Specific Qualifications and Experience
- Educated to A Level or equivalent experience
- Previous experience using Microsoft Word, Teams, Excel and Outlook.
- Previous experience of writing and developing written material including web content.
- Previous experience of delivering excellent customer service to colleagues and external organisations
Personal Qualities & Attributes
- Proactive, organised, flexible, with a positive solution focused approach
- Ability to communicate with a range of internal and external stakeholders to resolve and escalate issues in a professional manner
- Ability to reprioritise tasks according to need and urgency
- Ability to identify and implement improvements
- Works well in a team environment and supports colleagues
Job Requirements
Satisfactory DBS check
We are seeking a candidate who has worked for the public sector or within a local government housing team for this role