Day Concierge
The role of Day Concierge is to ensure this luxury residence is the best residential development in South West London by providing an enjoyable, safe residential environment and delivering the highest level of customer care, combined with personalised communication/interaction with all stakeholders, in line with the agreed service standards and operating procedures.
Each resident and visitor is to be afforded a unique service experience and to feel welcome and valued.
Responsibilities include but are not limited to:
- Serve as an ambassador delivering excellent levels of
customer service and support.
- Recognise and greet all residents and visitors, either in person at reception or via phone,
email and any other communication channel.
- In the phased handover, support the management team and Estate Operatives to deliver a
seamless resident move-in (and move-out) process.
- Manage deliveries and collections for residents, ensuring that appropriate notifications are sent out to residents via the residence app and work with Security/Estate Operatives to facilitate the collection of packages from storage.
- Handle all requests for access to keys to apartments via a their key system.
- Provide a point of contact for any apartment defect queries or building/management issues, escalating to Customer Care or building management team accordingly.
- Working closely with all our stakeholders to deveop relationships and shared values.
- Offer advice and recommendations to residents regarding the amenities available with our
neighbours at the residence and in the wider South West area.
- Support the Amenity Hosts with the operation of the Residence Club ensuring facilities are opened/closed at the start/end of the day, bookings made via the resident app are acknowledged and that spaces are prepared for use and refreshed between bookings.
- Provide support with private events taking place in the amenity spaces, liaising with residents,
guests and external providers.
- Ensure you thrive in your role by adhering to our Service Pillars and SOP's (Standard
Operating Procedures).
- Assist with/oversee any emergency procedures such as fire evacuation and perform duties as a Fire Marshal (full training will be provided).
- Conduct regular patrols of the building, recording any defects, maintenance issues or safety
issues via the appropriate channels/systems.
- Fully understand the operation of communal systems and facilities and know what to do in the
event of an emergency or system breakdown/failure.
In addition, you will be expected undertake any other reasonable request as required by your manager and appropriate for this position and to comply with all the policies and procedures.
This job description is intended to illustrate the main duties and areas of responsibility of the job as noted above.
- Previous experience as a residential concierge or in a front of house/customer facing role.
- Strong attention to detail.
- Desire to deliver the highest level of customer service.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.