IT Support Engineer – Permanent – Full Time –Belfast £27,000 to £32,000 DOE
REED Technology Belfast are delighted to partner with our client, an industry leader in retail, who due to continued growth and expansion are seeking to recruit a Permanent IT Support Engineer to join their team.
Working in a fast-paced commercial environment, this is a great opportunity for a motivated and professional 1st and 2nd line support technician, with a ‘hands -on' approach, providing IT services across our multi-site company, including our Head Offices, retail branches across the UK and Ireland, and other projects within the Group.
Travel will be required as well as flexibility due to working across the group
Responsibilities:
- First point of contact, via email, telephone calls and in person, providing a high standard of 1st and 2nd line IT support
- Responding/dealing with tickets and phone calls raised to the helpdesk in a timely manner and provide efficient progression
- Take ownership of IT issues and tasks and see them through to completion
- Remotely connect and assist employees with IT related queries
- Set up new users' accounts and profiles
- Prioritise and manage open cases
- Installation and configuration of IT hardware and software
- Assist in the build and deployment of desktops and laptops
- Guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email provision
- Providing secure access to the network for remote users
- Testing of hardware and software releases and upgrades
- Assist manager in implementing IT policy, procedure, documentation, and best practice guides
- Flexibility is required to work out of hours and weekends to deal with IT emergencies and ensure continuity of IT service including during peak periods and bank holidays.
Essential criteria:
- 3rd level qualification in Information Technology, Computer Science or related field
- 2 years' relevant IT support
- Support of PCs, laptops, printers etc for a large business
- Strong technical experience of IT Systems, hardware, software and networking principles
- Experience with retail software, with a good understanding of how it works and experience setting it up
- Experience in Microsoft Operating systems, Windows 10, Windows 11, Server 2008-2019, Active Directory and Microsoft 365/Azure Solutions, SQL
- Competency in Office 365 administration
- Understanding of networking (DNS / routing / VPN)
- Experience of data backup systems
- Experience of managing telephony systems, IP telephony, cloud-based systems, and mobile management
- Ability to be hands on, preparing for IT set up in store refits, for example, wiring plugs, pulling through cables, putting up shelves etc
- Excellent communication with the ability to provide step-by-step technical help, both written and verbal in everyday language
- Strong planning and organisational skills with time management and the ability to prioritise
- Ability to meet deadlines and respond positively to pressure
- Motivated, pro-active, enthusiastic and friendly disposition
- Willing and able to travel including overnights and weekends to meet operational need
- Hold a current, full clean driving licence and access to a vehicle
- Right to Work in the UK
If you meet the above criteria and would like to apply please contact Niall Lennon for an initial and confidential discussion.