Stage 1 Complaints Advisor vacancy waiting to be filled
Venn Group have been approached by a Housing Association and would like to introduce the following position available
Position: Complaints Officer / Advisor (stage 1 complaints)
Location: WFH (apart from Tuesday working from the Liverpool Office)
Rate: £21.45 p/hour (Umbrella Rate)
Length: 2 months
Hours: 37 hours p/week
The role will predominantly involve:
- Provide customer focused, high quality complaint resolution service for the business in accordance with Group's policy and regulatory requirements
- Triage stage 1 queries/enquiries and resolve at first point of contact where possible
- Pass complaints to the Team Leader for allocation to the team
- Lead the investigation of stage 1 proactively, in accordance with complaints policy
- Liase with departmental managers to investigate complaints and challenge proactively where information is not provided, missing or incorrect and actions have not been followed up
- Recommend the amount of compensation to be awarded and the reason for it
- Work in partnership with other teams to deliver the required level of customer service
- Ensure systems are updated with accurate and up to date information so that other teams are aware of the status of customer complaint
To be considered for this role you will need to be available to start within 1 week notice
To find out more about this role or to apply please contact Samantha Marshall or alternatively reply to this email with your up to date CV.