Excellent opportunity for an experienced Telephone Sales Executive to join a well-established company based in Wembley
Location: Wembley, London
Job Type: Full-Time
Salary: £28,000 + bonuses based on performance
The Company
They are a leading company in the alloy wheel repair industry, dedicated to providing exceptional repair and refurbishment services to their valued customers. They pride themselves on their customer-centric approach and are looking for enthusiastic and driven individuals to join their dynamic sales team.
Job Summary:
As a Telephone Sales Executive, you will be responsible for handling inbound and outbound sales calls, converting inquiries into sales, and providing excellent customer service. You will play a crucial role in achieving our sales targets and ensuring customer satisfaction.
Key Responsibilities:
- Answer inbound sales calls promptly and professionally.
- Understand customer needs and provide appropriate solutions and product recommendations.
- Convert inbound inquiries into sales by effectively communicating the value and benefits of our services.
- Maintain up-to-date knowledge of our repair services, processes, and promotions.
- Build and maintain strong relationships with customers, ensuring a positive customer experience.
- Perform outbound and follow up calls aimed at converting leads into sales.
- Meet and exceed individual and team sales targets.
- Accurately enter and update customer information in the CRM system.
- Handle customer objections, concerns and complaints and provide suitable resolutions.
- Follow up with potential customers who have shown interest in our services.
- Collaborate with team members and other departments to achieve common goals.
Qualifications:
- Proven experience in a sales or customer service role, preferably in a similar environment.
- Excellent communication and interpersonal skills.
- Strong persuasive and negotiation abilities.
- Ability to work in a fast-paced environment and handle multiple calls simultaneously.
- Proficient in using CRM software and other relevant computer applications.
- High school diploma or equivalent; a degree in business or a related field is a plus.
- Strong organizational skills and attention to detail.
- Ability to work flexible hours, including evenings and weekends, if required.
What We Offer:
- Competitive salary
- Opportunities for career growth and advancement.
- A positive and supportive work environment.
How to Apply:
If you are a motivated individual with a passion for sales and customer service, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you are the perfect fit for this role.
The employer is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees.