We have an exciting opportunity for a Direct Sales Manager to work for a leading courier company based in Smethwick.
Company - Leading UK courier company
Location - Smethwick
Salary: £45,629 + bonus
Excellent Benefits: Hybrid working, option to buy extra holidays, additional milestone days off, excellent pension and life assurance policy, enhanced maternity/ paternity leave, discounted shopping vouchers, free onsite parking, free eye tests and support with cost of glasses
Hours: Monday to Friday 9am - 5pm
This is a hybrid position working Mondays and Fridays from home, and Tuesday to Thursday at the company offices based in Smethwick.
Main duties include:
- First line of escalation for the direct sales team (6-12 staff)
- Implement and coordinate new starter inductions and probation sign-off
- Assist with the recruitment of direct sales executives
- Identify training requirements and arrange the necessary coaching and support
- Champion all new products and services and ensure the team have sufficient training
- Review and sign-off new account requests
- Review and manage performance
- Ensure the individuals are achieving the required KPI's
- Responsible for the one-one monthly reviews
- Monitor Salesforce to ensure accuracy and compliance including contribution reports
- Monitor the handover process and ensure compliance
- Report on lead campaign feedback i.e. lost / down traders
- Responsible for holding disciplinary hearings and dealing with any HR issues
- Resolve any payroll issues and submit payroll before cut-off
- Review and authorise credit requests
Requirements
- Demonstrable experience in working within a similar sales management environment.
- Experience in supervising or managing a team, with the ability to engage, motivate and lead others.
- Ability to thrive in a busy and fast paced environment would be preferred.
- Strong organisational skills and high attention to detail.
- Ability to effectively handle challenging conversations and complaints/escalations.
- Experience of managing people through HR processes.
- Able to analyse data, identify errors and rectify any issues
- Able to demonstrate passion, respect, and honest qualities