We are recruiting for a Licencing Officer/Administrator to join a dynamic team within the Private Hire Vehicle Licencing Department at our client's organisation, the City of Wolverhampton Council.
As a Licencing Officer/Administrator, you will play a crucial role in processing private hire licensing applications, check DBS update records and you will be responsible for processing applications for licences, permits, registrations, and more.
We are seeking an enthusiastic individual who can contribute to the efficient and effective operation of Licencing Services. You will have excellent attention to detail and be able to ensure that all records accurately reflect transactions and appropriate fees are received.
Key Duties and Responsibilities:
- Provide exceptional customer service, offering advice and information to the public, local businesses, and council officers regarding licencing activities
- Data entry and updating spreadsheets
- Process and issue applications for licences and registrations
- Maintain accurate registers, records, and statistics using both manual and computer systems
- Answer telephone calls and handle personal inquiries in a professional manner
- Prepare standard letters and memoranda as required
- Attend meetings, conferences, and seminars as necessary
- Prepare and present reports to relevant officers and Members
- Be flexible in terms of working hours, as occasional duties outside of normal office hours may be required
- Comply with all relevant policies and procedures, ensuring adherence to health and safety regulations, equal opportunities policies, and data protection regulations
In addition to the aforementioned responsibilities, you will have the opportunity to participate in staff development, appraisal, and training as appropriate, fostering continuous professional development. You will also have the chance to contribute to service improvement efforts and support the Council's commitment to crime reduction and community safety.
This temporary role offers a pay rate of £12.59 per hour, with a working pattern of full-time hours (37.5 hours per week). The initial contract length is 3 to 6 months, with potential for extension.
If you are a motivated individual with excellent organisational skills and a passion for delivering outstanding customer service, then this position could be the perfect fit for you. Apply now and join our client's team as they work towards maintaining the highest standards in licensing services!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.