Resolution Officer
Oxfordshire Area
Full-time, 40 hours per week
Engage Services Ltd is part of the Marston Holdings Limited group of companies and works on behalf of many major household names from the utilities sector.
We reconnect thousands of customers every week, providing a vital service that ensures our clients treat their customers fairly. We are seeking a dedicated Resolution Officer to join our team and make a significant impact in the Oxfordshire area.
As a Resolution Officer, you will visit our client's customers at their premises-both commercial and residential-to re-engage them with our client. Your visits will also include establishing occupier details, confirming meter readings, and providing invaluable information.
Key Responsibilities:
- Visit commercial and residential premises to reconnect customers with our clients.
- Establish and verify occupier details during visits.
- Confirm accurate meter readings and provide necessary information.
- Identify and appropriately handle all disputes in line with company procedures.
- Proactively work towards all targets set by the company.
- Communicate effectively and professionally with all customers and clients.
- Work within the policies, procedures, aims, objectives, and philosophy of the company.
- Be receptive to coaching and feedback to enhance performance delivery.
What You Will Need:
- Previous experiencein a similar role.
- Ability to interact and communicate effectively and professionally with different people from varying backgrounds and situations.
- Proactive approach towards achieving set targets.
- Flexibility to work in your local area.
- Ability to work alone.
- Customer focussed with ability to identify vulnerabilities.
- Openness to coaching and feedback for continuous improvement.
- Full driving licence and car are desirable for ease of travel within the Oxfordshire area.
In return for your hard work you will receive:
- 25 days annual leave plus bank holidays
- Competitive salary
- Bonus and car allowance
- Training and Development
- Pension scheme
- Death in service
Join us and be part of a team that values professionalism, effective communication, and a proactive approach to reconnecting customers.
Here at Marston Holdings everyone is welcome. We have an inclusive workforce that offers employment opportunities whoever you are, wherever you work and whatever you do. We are also bronze award holders of the Armed Forces Covenant and actively encourage applications from Armed Forces personnel, veterans and reservists.
We are committed to our core values, they are key to the way we work and interact with our colleagues, customers and suppliers, joining us would mean upholding these values in everything thing you do:
Professionalism - Achieving the Highest Standards
Accountability - ownership and responsibility of our actions
Respect - For each other and customers
Transparency- open in the way we engage and do business
Innovation - Enthusiasm for new ideas and technologies