Business Unit: Products & Channels
Location: Hybrid - remote working with regular travel to either Glasgow, Newcastle or Manchester hub
Salary range: £ Competitive
Live to inspire change. Live a life more Virgin.
Our Team Our Products & Channels CIO mission is clear: combine engineering excellence, top-tier delivery practices, and outstanding service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and empowering our people.
The Product & Channels team leads client-facing apps and web services, including the migration to a single V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance.
As such, our Head of Colleague Servicing Apps is responsible for driving the development and delivery of innovative applications that empower our colleagues to efficiently support and serve our customers. You'll play a critical role in ensuring a seamless and user-friendly experience for our internal teams, fostering a culture of engineering excellence, and continuously improving our colleague-facing applications. This role is essential in enhancing collaboration and contributing to our mission of becoming the UK's best digital bank.
What you'll be doing...
- Lead the development and maintenance of colleague-facing applications and tools to support servicing and customer interactions, across Virgin Money.
- Oversee the design, build, and deployment of new applications and features to enhance colleague experience and productivity.
- Collaborate with the Core Digital Apps & Frameworks team to ensure a seamless user experience and alignment with overall app standards.
- Work with Commercial Team to develop and implement a roadmap for colleague servicing apps, aligning with business strategy and goals.
- Collaborate with the Head of Delivery Teams to deploy solutions into the colleague servicing apps.
- Lead the delivery of significant, complex, multi-stream, strategic change programmes.
- Implement and manage service level agreements (SLAs) for desktop and application services.
- Lead, manage and motivate the IT and business change, business and third-party resource deployed on the programme.
- Ensure programmes are adequately resourced and identify resource requirements and skill gaps.
- Manage the lifecycle of business applications, including selection, deployment, maintenance, and retirement.
- Ensure that business applications are up-to-date, secure, and compliant with regulatory standards.
- Manage relationships with external vendors and service providers to ensure the delivery of quality products and services.
- Foster a culture of continuous improvement and innovation within the team, promoting collaboration and knowledge sharing.
- Effectively manage the costs associated with the delivery and maintenance of technical solutions aligned to value creation.
We need you to have...
- In-depth knowledge of desktop computing environments, operating systems and related technologies.
- Experience in leading the development, maintenance and enhancement of business applications.
- Proven experience in leading and managing teams in a technological environment.
- Proven track record of managing cross functional teams, including IT, Business Change and third-party resources.
- Experience in developing and implementing roadmaps for business applications, aligning with organisational strategy and goals.
- Knowledge of contact centre platforms.
- Excellent problem-solving, communication, and interpersonal skills, with the ability to collaborate effectively across various teams and levels.
- A customer centric mindset and commitment to a culture of continuous improvement and innovation within the team.
It's a bonus if you have but not essential...
- An understanding of the financial industry, regulatory requirements, and security standards relevant to digital banking.
Red Hot Rewards
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time) plus the option to buy more
- Up to five extra paid well-being days per year
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
- Market-leading pension
- Free private medical cover, income protection and life assurance
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
- Ability to work anywhere in the UK (where the role allows)
And there's no waiting around, you'll enjoy these benefits from day one.
Feeling insatiably curious about this role?
Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you
Live a Life More Virgin
, so happy to talk flexible working with you.
Say hello to Virgin Money
We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, ‘Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your a