Customer Service Administrator
Start: Asap
Duration: 13 weeks temporary-permanent (permanent contract will be issued after 13 weeks)
Pay: £11.50-£11.75 p/h (pay will rise to £12.00 p/h upon agency period completion)
Hours: Monday-Friday 08:00-16:30
Location: Quedgeley, Gloucestershire- Our client's office has onsite parking available, it is also conveniently located in Quedgeley, Gloucester, with nearby parking available at Waterwells Park & Ride just a 6-minute walk away.
Join our client's dynamic and thriving team as a Customer Service Administrator! If you have excellent communication skills and a passion for providing top-notch customer service, this may be the perfect opportunity for you!
Full training will be provided, as a Customer Service Administrator, you will play a vital role in delivering an effective and efficient customer service function. Your primary focus will be on resolving any problems or delays related to sales orders quickly and professionally.
Key Responsibilities:
- Identify and process sales orders that require picking or are problematic due to stock unavailability or damage.
- Communicate with customers regarding any missing or out-of-stock products on their orders, ensuring their satisfaction and taking appropriate action.
- Unwrap, organise, and investigate unwanted or undelivered products received back into the warehouse.
- Process product returns and refunds using the Orderwise ERP system.
- Utilise carrier online portals to monitor delivery issues and effectively resolve them.
- Contact customers regarding orders that cannot be delivered on time or as expected.
- Collaborate with suppliers, purchasing, and distribution managers to gather cost and delivery information for providing customers with accurate quotes.
- Take customer orders and process payments through PayPal Money Request or Bank Transfer.
- Work closely with purchasing and distribution managers to ensure timely despatch and delivery of products to customers.
- Conduct regular physical checks on items stored in our Gloucester Warehouse as required.
- Verify measurements, kit contents, or hazard warnings listed on product containers and liaise with the web team to update product pages if necessary.
Requirements:
- IT competent with a basic understanding of Microsoft packages.
- Exceptional organisational and time management skills.
- Proficient in delivering outstanding customer service.
- Strong communication skills with the ability to effectively resolve problems.
- Ability to liaise with internal teams and external stakeholders.
- Positive attitude and willingness to go the extra mile to achieve customer satisfaction.
If you are ready to join a dynamic team and make a difference in customer service, apply now! Please submit your application along with your CV, and take the first step towards an exciting new career opportunity.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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