We are seeking a dedicated temporary Claims Administrator for our key client based in Barnsley (this may go permanent for the right candidate) - immediate start.
This role involves managing claims from initiation to resolution, ensuring they are handled efficiently to meeting both our client's and their industry's standards.
You will be working within a small but busy environment.
Hours of work are 37.5 per week - core hours 8.30 - 5.00 (with flexibility).
Day-to-day of the role:
- Manage the end-to-end claims process efficiently.
- Working in CMS system
- Understand customer and client needs to ensure claims are managed effectively.
- Build and maintain relationships with key stakeholders, both internal and external.
- Work towards achieving set KPIs and adhere to client SLAs.
- Promote honest feedback and continuously seek improvements in the claims handling process.
Required Skills & Qualifications:
- Experience working in a fast-paced customer service environment.
- Working knowledge of CRM system
- Possess a proactive ‘can do' attitude.
- Strong eagerness to learn and develop professionally.
- Experience in claims handling (advantageous) but not essential
Benefits:
- Competitive hourly rate plus Reed benefits
- Car parking on site