Summary
As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £12,105.60
Contract duration: Fixed-Term until 31 August 2025
Hours/working pattern: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year. You'll work 1040 hours over the duration of the contract, and on average, you'll work 20 hours per week / roughly 3 shifts per week but again, this will be flexible depending on operational demand.
Please note, a full driving license is required for this role. You'll be transporting visitors around the site on the Visitor Shuttle, and for performing the sweep of the grounds each evening to ensure visitors can exit the grounds safely and on time. In line with our policies, a full driving license is required for driving vehicles on property and you'll receive full training for these responsibilities.
What it's like to work here
Reporting to the Welcome Manager you'll be part of a team of 6 Welcome Assistants. You'll be vital in ensuring our visitors have a great day out by providing a brilliant welcome and goodbye. You'll be providing excellent customer service to visitors and help to grow support for Anglesey Abbey and the National Trust by inspiring new members to join the Trust. There will be opportunities to develop fundraising skills by taking part in our Growing Support training programme.
What you'll be doing
Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can and feel welcome and valued. You'll have the chance to be involved in different aspects of the visitor experience, from key property events to inspiring new members to join.
You'll be part of a team growing vital support for the charity by inspiring and signing up new members and you'll have an active hands on approach to opening and closing components of the property, giving you the chance to see all parts of the site regularly.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with an enthusiasm for delivering great customer service.
Who we're looking for
We'd love to hear from you if you're:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.