Tenancy Progression Coordinator
Are you ready to embark on an exciting journey in the world of lettings? Do you thrive on being a detail-oriented and proactive individual with a passion for customer service and property? If so, we want you to be a part of our team!
About the Role: As a Tenancy Progression Coordinator, you will be responsible for progressing the tenancies across all sites which includes managing and maintaining up to date records on the progress of each file, maintaining a database of live applications and progress the file through the Lettings process efficiently to minimise void periods and maximise income, providing support to the Lettings Team and maintaining the high levels of service during the customer move in journey.
This role is full time, based at our lovely offices just opposite Reading train station.
Key Duties Include:
- Administer new tenancies to relevant deadlines, from the point of reservation through to move in as allocated by the Lettings team.
- Administer tenancy renewals to relevant deadlines, communicating renewal terms to tenants.
- Ensure regular communication with tenants as well as internal stakeholders in relation to the progression of tenancy applications and renewals.
- Maintain customer satisfaction levels through effective management of the move in process for each customer.
- Manage the tenancy referencing process ensuring all outstanding references are regularly chased in a timely manner. Ensure that we are in receipt of completed and passed references for the tenants prior to the move-in and the system records are up to date.
- Deal with incoming enquiries by telephone and emails. Acting as the point of contact for customers during the referencing and pre-tenancy process.
- Draft and issue tenancy documentation and taking up front payments relating to the tenancy/move in as well as setting up Direct Debits for ongoing rental payments.
- Maintain and update database in relation to all live applications. Ensure the system is kept up to date with the status of each file and each deal is checked against the internal process prior to key release.
- Ensure costs are minimised and income maximised by effective management of application process.
- Ensure compliance with all relevant processes including ensuring compliance documents are issued to each household ahead of their move in date.
- Carry out such other duties as delegated from time to time.
What We're Looking For:
- Strong organisational and administrative skills gained within a similar public facing, commercial environment such as a reputable letting agency or Build to Rent provider.
- Proven knowledge and experience of the London Lettings Market including the compliance and legal requirements within the sector and Assured Shorthold Tenancy Legislation.
- Excellent diary/time management skills with the ability to work to specified processes under pressure, prioritise workload and deliver on targets whilst maintaining service levels in a fast-paced lettings environment.
- Outstanding customer service skills (both internally and externally) and excellent verbal and written communication skills.
- Demonstrable attention to detail and a collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively.
- Proficient in presenting and interpreting information accurately and professionally.
- Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions.
- Excellent IT skills including MS Office Suite and lettings management systems.
- A strict adherence to confidentiality regarding all forms of information and data.
- ARLA/Propertymark qualification desirable.
What We'll Offer:
- Sociable Reading Office:
Based just opposite Reading station, our office is buzzing with energy and conveniently located for your commute.
- Summer Social Events:
Join us for exciting summer social events to unwind and connect with your colleagues.
- Deliveroo Wednesdays:
Enjoy delicious treats with Deliveroo Wednesdays, our mid-week pick-me-up tradition.
If you're ready to join a fun, professional, and inclusive team where your talents are valued and opportunities for growth abound, then we want to hear from you!