My client are a leading freight forwarding company looking for a Customer Service Coordinator to join their team! You will be based within the seafreight department.
Daily duties will include:
- Develop and maintain effective working relationships with key customers to develop more business opportunities
- Communicate with customers to obtain information to ensure correct measures are in place and all customer needs are met
- Liaise with customers and the Customs Department to ensure all documents are received
- Coordinate with overseas agents/partners to effectively monitor progress of customer orders and update the customer accordingly
- Support the Sales team by handling, processing and following up rate quotations within timescales set by Management
- Pro-actively place calls with customers, assisting them with any problems they may have providing advice on all ETA's, vessel details, expected deliveries and any other requirements they may require in a professional manner
- Handling queries
Working hours:
- Monday - Friday 0900am - 1730pm