Travel Team Leader required for a well established travel company based in South West London. You will be responsible for leading a team of travel consultants both in sales and customer service. This role is mainly office-based with a salary of up to £38,000.
Travel Team Leader responsibilities:
- Lead, coach and develop team members with on-boarding, training and shadowing
- Conduct 1-2-1 meetings, training, team briefings and performance assessments
- Ensure all policies and procedures are adhered to
- Be a first line escalation point for customers with queries and complaints etc..
Travel Team Leader skills required:
- Good knowledge of the travel industry and experience in either retail or tour operator
- Previous supervisory/management experience
- Motivate the team to hit sales targets
- Knowledge and understanding of ABTA/ATOL/PTR and GDPR rules and regulations
- Flexibility to work shifts including evenings, weekends and bank holidays
Additional information:
- 40 hour working week on a shift pattern including some hybrid working
- Christmas bonus
- Pension scheme
- Healthcare
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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk