- Excellent planning and organisational skills.
- Ability to liaise effectively with other staff, customers and suppliers at all
- Ability to accept responsibility, with confidence in decision making.
Main Job Objective
Under the guidance (tools, methods, Processes) of the EMEAA Operational Excellence team as a point of contact. The continuous Improvement / Business support will be responsible for implementing processes and procedures for the shop floor and the back-office processes. Success is measured by KG per hours Handled and AWB handled meeting the service levels and improved field contribution margin. The role will cover multiple facilities for a station or a cluster of stations.
Job Responsibilities
- Implement process improvement principles, tools and enablers (KPI's dashboards automation etc) developed jointly with the operational excellence team.
- Conduct process control and monitoring audits to ensure alignment with the group standards.
- Working closely with the local operations teams and management to select the most appropriate process improvement techniques, training and other enablers.
- Propose local processes adjustments and improvements, including automation and support tools, for high efficiency and cost effectiveness.
- Optimise current processes to meet all customer service level and internal requirements and support local management to develop new service offerings supported by a robust process.
- Provide training, support and Guidance to the team.
- Analyse and troubleshoot process problems to make continuous and permanent improvements.
- Anticipate local layout changes in order to apply the standards requesting the operational Excellence team expertise involvement.
Requirements
- Excellent planning and organisational skills.
- Ability to liaise effectively with other staff, customers and suppliers at all levels.
- High degree of self-motivation and professionalism.
- Respectfully considerate of others, dealing with people in a fair, ethical and courteous manner.
- Ability to accept responsibility, with confidence in decision making.
- Excellent communication skills
- Requires strong but fair leadership qualities.
- Six Sigma Green belt
Safety & Security Responsibilities
- In any role, employees are the eyes and ears of the business and must report any safety and security concerns or suspicious behaviour
- Ensure site access control is protected and no unescorted visitors are on site
- Ensure the security integrity of cargo is always protected
- Ensure all security documentation is fully compliant